Results
By following the four-step approach, projects deliver desired results.
The following are some examples of actual projects, including return-on-investment metrics. The examples have been selected to show the broad spectrum of GFWCS capabilities, diverse industry experience, and the fact that our projects provide clients with a return that is greater than the investment made in the project. It should be noted that even what might appear to be a relatively small return-on-investment resulted in millions of dollars of savings for the client. Further, because improvements are maintained over time, client savings are ongoing so the overall return is much greater. Because all client data is maintained as confidential, the names of the organizations are not included.
MANUFACTURING-EASTCOAST: Employee participation program, executive and management development and team building, and skill development. Key measures: Pounds of product per man hour, profit margin per unit; percent scrap, grievance rate, turnover, absenteeism. (12:1 ROI)
RETAILER-MIDWEST: Evaluation program for Information Systems Department. Key measures: time to bring computer on line, time to correct problems, percentage of uptime, learning curve. (6:1 ROI)
RAILROAD-MIDWEST: Performance indicator tracking system. Key measures: customer satisfaction, on-time operation, time to correct problems, learning curve, grievance rate, turnover, absenteeism. (8:1 ROI)
HIGHTECH-EAST/WESTCOASTS: Market research analysis on complex product line. Key measures: time to bring saleable projects to market within budget. (6:1 ROI)
CITY GOVERNMENT-MIDWEST: First-line management development program. Key measures: operating departments within budget, customer satisfaction, attainment of targets, learning curve. (3:1 ROI)
AIRLINE-INTERNATIONAL CARRIER: Executive team building and culture improvement. Key measures: tasks completed on time with zero errors, attainment of department targets, learning curve. (12:1 ROI)
SERVICE PROVIDER-EASTCOAST: Culture and attitude improvement package and executive and mid-management development and team building. Key measures: employee attitude, customer satisfaction, department productivity. (10:1 ROI)
UTILITY-WESTCOAST: Project management system designed to follow both capital and smaller projects from inception to completion. Key measures: projects completed on time and budget, percentage and cost of rework, value of project to organization. (15:1 ROI)
RETAILER-MIDWEST: Video-based performance improvement program. Key measures: cost of damaged goods, overtime, turnover. (3:1 ROI)
BANK-WESTCOAST: Improved clerical competency, leadership skills of senior management, and installed strategic planning system. Key measures: customer satisfaction, error rate, turnover, transactions. (3:1 ROI)
INSURANCE-MIDWEST: Multiple projects in designing and installing performance systems throughout the organization. Key measures: claims processed, error rate, customer satisfaction, policies processed. (6:1 ROI)
FINANCIAL-EASTCOAST: Series of projects focusing on error reduction. Key measures: loans processed, bad loans, error rate, customer satisfaction.
(10:1 ROI)
HIGHTECH-SOUTH: Complete training system, including 30 modules of management and skills development. Key measures: yield, time to complete tasks accurately, turnover, absenteeism. (9:1 ROI)
MANUFACTURING – EAST COAST AND INTERNATIONAL: Integrated Performance Improvement Program designed to increase sales capabilities and bring low performers to superior level. Key measures: number of profitable new accounts opened, volume of new sales and repeat business. (12:1 ROI)
RAILROAD – EASTCOAST: Developed maintenance of way systems and trained supervisors to schedule, plan and complete annual maintenance way projects, including continuous rail, tie replacement, ballast replacement, and track alignment. Key measures: reduction in downtime and savings realized.
BUS/PARATRANSIT SYSTEM – WEST COAST: Developed a Safety Oversight Program and conducted a needs assessment to identify improvement opportunities. Key measures: reduction of accidents/incidents and downtime, elimination of unsafe conditions, savings realized. (ROI: 5:1)
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