George F. Walker, Jr. took an early retirement in 2009 as the Senior Vice – President of Operations for MTA Metro-North Railroad, a subsidiary to New York City’s Metropolitan Transportation Authority.  In this position, George was a leading expert in all aspects of modern commuter rail operations including transportation, maintenance of the fleet and the right of way, operating rules, safety and security, as well as customer service activities.   In addition, George had direct executive accountability for the operation and maintenance of Grand Central Terminal.

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George also led the effort to transform a traditional, highly structured division of more than 5,000 employees into a responsive, customer-driven leadership team.  As a result, MTA Metro-North Railroad has consistently received the highest customer satisfaction results in the commuter rail industry.  The Overall Customer Satisfaction Score rose to an all-time high of 93%.

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Prior to coming to MTA Metro-North, George began his railroad career in San Francisco as a brakeman / switchman trainee at Southern Pacific Railroad rising to the position of Director of Training and Development.

Before beginning his railroad career, George worked as a defense contractor developing training programs for the U. S. Army, and as a general consultant working on productivity improvements in both North and South America.

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George has a Bachelor and a Master’s Degree from Washington University in St. Louis, MO; a Certificate of Advanced Study from Harvard University; and a Master of Philosophy Degree from Columbia University where he has completed all of his PhD requirements except the dissertation.